You can track your order 24 hours after it is placed.

For Front Door Shipping, shipping and processing charges are based on the merchandise total for each delivery address. If available, next day delivery incurs an additional charge.

Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.

We're happy to accept returns of unworn items in their original condition (unwashed, tags attached, shoes in shoe boxes) within 30 days of your order's ship date.In-person returns at any of our stores* or a participating Happy Returns Bar are free. Mail-in returns incur a $5 shipping label fee, which is deducted from your refund once your return has been processed or waived if you opt for a store credit refund. 

Return processing typically takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed. We'll send you an email once your return package has been received and another email confirming your refund has been fully processed. If you've waited more than three weeks with no email from us, please reach out to us, and we will gladly help you out.

For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.